Privacy policy

Privacy Policy

This Privacy Policy explains how pluto., operated by Coeur de Cire LLC (Dubai, UAE), collects, uses and protects your personal information when you use plutodeco.com or place an order with us.

Information we collect

When you visit our store, we automatically collect device information: IP address, browser type, language, time zone, referring URLs, and how you interact with the site. This is collected through Shopify analytics and our marketing tools.

When you place an order, we collect: your name, email, phone, billing and shipping address, payment information (handled by our payment partners), and the contents of your order.

When you create an account or subscribe to email, we collect your email and any preferences you set.

How we use your information

• To process and ship your orders.
• To send order confirmations and shipping updates.
• To send marketing communications, only if you have opted in (you can unsubscribe at any time).
• To detect and prevent fraud.
• To improve our products, store experience and customer service.

Sharing your information

We share information only with service providers who help us run the business: Shopify (e-commerce platform), our payment processors (Tabby, Tamara, Shopify Payments), our shipping partners, our email platform (Klaviyo), and analytics providers (Google Analytics, Meta).

We never sell your personal data to third parties.

Your rights

You can request a copy of the data we hold on you, ask us to correct it, or ask us to delete it. Email us at hello@plutodeco.com and we will respond within 30 days.

Under UAE Federal Decree-Law 45/2021 you have the right to access, correct, and erase personal data, and to object to its processing in certain circumstances. For visitors in the EU, we honour the same rights under the GDPR.

Cookies

We use cookies for cart functionality, analytics, and marketing. You can manage cookie preferences in your browser settings or via the cookie banner the first time you visit the store.

Data retention

We keep order records for a minimum of seven years for tax and accounting purposes, as required by UAE law. Marketing data is retained until you unsubscribe.

Children

Our store is not intended for anyone under 16. We do not knowingly collect data from children.

Changes to this policy

We will post any updates to this page and refresh the date below.

Contact

Coeur de Cire LLC, Dubai, UAE. Email hello@plutodeco.com.